Effective Date: July 29, 2025
Last Updated: July 29, 2025
This Privacy Policy describes how Ascent Studios, Inc. ("Company," "we," "us," or "our") collects, uses, and shares information when you use the Meka platform and related services (the "Service").
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
Account Information:
Name, email address, and contact information
Company or organization details
Billing and payment information
Profile information and preferences
Service Usage Data:
Automation instructions and task descriptions
Session configurations and parameters
API integration settings
User-generated content and files uploaded to the Service
1.2 Information We Collect Automatically
Technical Information:
IP addresses and device identifiers
Browser type, operating system, and device information
Log files and usage patterns
Session recordings and automation screenshots
Performance metrics and error logs
Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to:
Maintain your session and preferences
Analyze usage patterns and improve our Service
Provide personalized experiences
Ensure security and prevent fraud
1.3 Information from Third Parties
Authentication Providers:
Information from OAuth providers (Google, GitHub, etc.)
Profile information from connected services
AI Service Providers:
Usage metrics from OpenAI, Anthropic, and other AI providers
Performance data and API response information
Payment Processors:
Transaction data and billing information from Stripe
Subscription status and payment history
2. HOW WE USE YOUR INFORMATION
2.1 Service Provision
Operate and maintain the Meka platform
Execute automation tasks and computer use agents
Process instructions and generate results
Provide customer support and technical assistance
Monitor service performance and reliability
2.2 Business Operations
Process payments and manage subscriptions
Send service-related communications
Conduct security monitoring and fraud prevention
Analyze usage patterns to improve our Service
Comply with legal obligations and enforce our Terms
2.3 Communication
Send account notifications and service updates
Provide technical support and respond to inquiries
Share product updates and new features (with consent)
Send security alerts and important service notices
2.4 Analytics and Improvement
Analyze user behavior and service performance
Develop new features and improve existing functionality
Generate aggregated usage statistics and reports
Conduct research and development activities
3. INFORMATION SHARING AND DISCLOSURE
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our Service:
AI and Computing Providers:
OpenAI, Anthropic for AI model services
Cloud infrastructure providers (AWS, Google Cloud)
Browser automation and virtualization services
Business Operations:
Payment processors (Stripe) for billing
Analytics providers for usage insights
Customer support and communication tools
Security and monitoring services
3.2 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Investigate potential violations of our Terms
Prevent fraud or security threats
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will provide notice before your information is transferred and subject to different privacy practices.
3.4 Consent-Based Sharing
We may share information with your explicit consent for specific purposes, such as:
Integration with third-party services you authorize
Participation in joint marketing or research initiatives
Custom enterprise arrangements
4. DATA SECURITY AND PROTECTION
4.1 Security Measures
We implement comprehensive security measures including:
Encryption of data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and penetration testing
Employee training on data protection practices
Incident response procedures
4.2 Virtual Environment Security
Our automation environments employ additional security measures:
Isolated virtual machines for each session
Network segmentation and access restrictions
Automated cleanup of temporary data
Session recording encryption and secure storage
4.3 Data Breach Response
In the event of a data breach, we will:
Promptly investigate and contain the incident
Notify affected users within 72 hours when required by law
Cooperate with regulatory authorities as necessary
Implement additional safeguards to prevent future incidents
5. DATA RETENTION AND DELETION
5.1 Retention Periods
We retain different types of information for varying periods:
Account Information: Retained while your account is active and for up to 3 years after termination for legal and business purposes
Session Data: Automation session data is retained for 90 days by default, with extended retention available for certain subscription plans
Usage Logs: Technical logs are retained for up to 1 year for security and performance analysis
Billing Information: Financial records are retained for 7 years as required by law
5.2 Data Deletion
You may request deletion of your personal information by:
Using account deletion features in your dashboard
Contacting our support team at legal@playmatic.ai
Following data subject request procedures outlined below
We will delete your information within 30 days of a valid deletion request, except where retention is required by law.
6. YOUR PRIVACY RIGHTS
6.1 Access and Control
You have the right to:
Access your personal information and data we maintain
Update or correct inaccurate information
Export your data in a structured format
Delete your account and associated data
Manage communication preferences and consent settings
6.2 Regional Privacy Rights
For EU/UK Residents (GDPR/UK GDPR):
Right to access, rectify, erase, and port your data
Right to restrict or object to processing
Right to withdraw consent at any time
Right to lodge complaints with supervisory authorities
For California Residents (CCPA/CPRA):
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale or sharing of personal information
Right to non-discrimination for exercising privacy rights
For Other Jurisdictions:
We comply with applicable privacy laws in all jurisdictions where we operate.
6.3 Exercising Your Rights
To exercise your privacy rights, contact us at:
Email: legal@playmatic.ai
Subject Line: "Privacy Rights Request"
Include: Your name, email, specific request, and verification information
We will respond to verified requests within 30 days (45 days for complex requests).
7. INTERNATIONAL DATA TRANSFERS
7.1 Cross-Border Transfers
We may transfer your information to countries outside your residence, including the United States. We ensure adequate protection through:
Standard Contractual Clauses (SCCs)
Adequacy decisions by regulatory authorities
Other legally recognized transfer mechanisms
7.2 Data Processing Locations
Your information may be processed in:
United States (primary data centers)
European Union (for EU users)
Other countries where our service providers operate
8. CHILDREN'S PRIVACY
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
9. THIRD-PARTY LINKS AND SERVICES
Our Service may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to such third parties. We encourage you to review the privacy policies of any third-party services you use through our platform.
10. PRIVACY POLICY UPDATES
10.1 Notification of Changes
We may update this Privacy Policy periodically. We will:
Post updated policies on our website with new effective dates
Notify users via email for material changes
Provide 30 days' notice for significant policy modifications
Maintain previous versions for reference
10.2 Continued Use
Your continued use of the Service after policy updates constitutes acceptance of the revised Privacy Policy.
11. CONTACT INFORMATION
11.1 Privacy Inquiries
For privacy-related questions, concerns, or requests:
Email: legal@playmatic.ai
Subject: Privacy Policy Inquiry
Mail: Ascent Studios, Inc., 577 2nd Street, Suite 100, San Francisco, CA 94107
11.2 Data Protection Officer
For EU/UK privacy matters, you may contact our Data Protection Officer at legal@playmatic.ai.
11.3 Regulatory Contacts
EU Residents: You may contact your local data protection authority
California Residents: You may contact the California Attorney General's Office
12. SPECIFIC DISCLOSURES
12.1 California Consumer Privacy Act (CCPA) Disclosures
Categories of Personal Information Collected:
Identifiers (name, email, IP address)
Commercial information (subscription, usage data)
Internet activity (browsing behavior, session data)
Professional information (company, role)
Financial information (billing data)
Sources of Information:
Directly from users
Automatically through service usage
From third-party providers and partners
Business Purposes for Collection:
Service provision and customer support
Security and fraud prevention
Analytics and service improvement
Legal compliance and business operations
Third Parties with Whom We Share Information:
Service providers and vendors
Professional service providers
Government entities (when required by law)
12.2 Sale/Sharing of Personal Information
We do not sell personal information for monetary consideration. We may share information with service providers for business purposes as described in this policy.
This Privacy Policy is effective as of July 29, 2025 and governs our collection, use, and sharing of your information when using the Meka platform.
